Cancellation and Refunds
Refund Policy
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn’t do what it is supposed to do.
Notification of faulty goods should be made to the Society’s Publications Coordinator within 28 days of receipt of the faulty goods.
Deliverable goods
The cost of returning the goods must be paid for by the customer and will not be paid for by the Society. Payment of a refund will be made by the Society within 30 days of receipt of the returned goods in a resealable condition. A charge of $2.00 per order plus postage & packing costs incurred by the Society will be deducted from the refund. Refunds will be made by bank transfer. No refunds will be made in respect of CDs where the customer has broken the seal or wrapper.
In the event of an over payment authorized by the customer when ordering, a refund will be made, at the Society’s discretion, either by bank transfer or credit (dependent on the method used to make the original payment).
GSQ Services (Non-deliverables)
No refunds will be made for membership subscriptions paid during the year.
In the event of a duplicate payment for a membership or a renewal, a charge of $2.00 per order will be deducted from the refund. Refunds will be made by electronic means.
If the Society has been asked to supply a service for a fee, such as research, then once the request and the fee for the service have been received by the Society, it will start to process the request and no “cooling-off” period shall apply, with the consequence that no refund of fee shall be made even if the customer wishes to stop the research.
Requests for the refund of fees for Society events, for example, education courses, will be considered on their merit. Where a cancellation of attendance is received up to 4 days before the start date of the event, a full refund will be made. Later cancellations will not receive a refund.
