- Postage & Handling Costs
- Cancellation and Refunds
- Customer Service Policy
- Contacting GSQ's Customer Service
The Genealogical Society of Queensland Inc is a non-profit incorporated association. The Society provides its members and the public with a number of services and the opportunity to:
- Join the Genealogical Society of Queensland Inc
- Renew membership subscriptions
- Book attendance at various events
- Purchase publications, indexes and services
All transactions are processed in AUD and include GST. The laws of Australia shall apply.
The charge for postage and handling within Australia is a flat rate of $10.00. Small items (eg small single CDs) will be charged $6.00. This charge includes all costs associated with dispatching your order.
Larger items will require a postage quotation to be obtained.
If you have any queries about this please contact the Genealogical Society of Queensland at
Important: Customers will be charged $25.00 for any cheque returned to us for insufficient funds.
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn’t do what it is supposed to do.
Notification of faulty goods should be made to the Society’s Publications Coordinator within 28 days of receipt of the faulty goods.
The cost of returning the goods must be paid for by the customer and will not be paid for by the Society. Payment of a refund will be made by the Society within 30 days of receipt of the returned goods in a resealable condition. A charge of $2.00 per order plus postage & packing costs incurred by the Society will be deducted from the refund. Refunds will be made by cheque. No refunds will be made in respect of CDs where the customer has broken the seal or wrapper.
In the event of an overpayment authorized by the customer when ordering, a refund will be made, at the Society’s discretion, either by cheque credit (dependent on the method used to make the original payment). ALL Refunds will be subject to a deduction to cover costs as follows:
- up to $30.00 a deduction of $2
- over $30 a deduction of 3% of the total paid
GSQ Services (Non-deliverables)
No refunds will be made for membership subscriptions paid during the year.
In the event of a duplicate payment for a membership or a renewal, a charge of $2.00 per order will be deducted from the refund. Refunds will be made by cheque.
If the Society has been asked to supply a service for a fee, such as research, then once the request and the fee for the service have been received by the Society, it will start to process the request and no "cooling-off" period shall apply, with the consequence that no refund of fee shall be made even if the customer wishes to stop the research.
Requests for the refund of fees for Society events will be considered on their merit. Where a cancellation of attendance is received prior to two weeks before the start date of the event, a full refund will be made. Later cancellations may not result in a refund.
The Genealogical Society of Queensland is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are within 21 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.