- Postage & Handling Costs
- Cancellation and Refunds
- Customer Service Policy
- Contacting GSQ's Customer Service
The Genealogical Society of Queensland Inc is a non-profit incorporated association. The Society provides its members and the public with a number of services and the opportunity to:
- Join the Genealogical Society of Queensland Inc
- Renew membership subscriptions
- Book attendance at various events
- Purchase publications, indexes and services
All transactions are processed in AUD and include GST. The laws of Australia shall apply.
GSQ imposes a surcharge of 1.29% on credit card purchases paid using the Payway payment facility, which is not greater than our cost of acceptance. GSQ offers a variety of alternative payment options. These include payment by direct debit, payment by cheque and payment via the Eftpos machine at GSQ, for which there is NO surcharge.
We deliver products Australia wide. Where transactions are for deliverable items, these will be sent out by Australia Post. Orders are expected to be processed within 7 working days.
The Society is run entirely by volunteers, and due to holiday arrangements and for other reasons we will occasionally be unable to meet this timescale.
Customers placing orders from overseas will be sent an email outlining costs and options for postage prior to their order being processed. Overseas delivery is by airmail and the customer is responsible for payment of any local taxes and import duties levied in the country of the delivery address.
Some products are not normally stocked, but can be obtained on special order.
Some items do not require physical delivery, eg membership renewals, bookings for events, services. For these, confirmation of the transaction is provided either directly on the website (for online forms as described above), or by a subsequent email.
The charge for postage and handling within Australia is calculated at the checkout by Australia Post. Small items (eg small single CDs) will be charged $6.00. All costs associated with dispatching your order, eg packing, are included in the cost of the item.
Larger items will require a postage quotation to be obtained.
If you have any queries about this please contact the Genealogical Society of Queensland at
Important: Customers will be charged $30.00 for any cheque returned to us for insufficient funds.
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn’t do what it is supposed to do.
Notification of faulty goods should be made to the Society’s Publications Coordinator within 28 days of receipt of the faulty goods.
The cost of returning the goods must be paid for by the customer and will not be paid for by the Society. Payment of a refund will be made by the Society within 30 days of receipt of the returned goods in a resealable condition. A charge of $2.00 per order plus postage & packing costs incurred by the Society will be deducted from the refund. Refunds will be made by cheque. No refunds will be made in respect of CDs where the customer has broken the seal or wrapper.
In the event of an overpayment authorized by the customer when ordering, a refund will be made, at the Society’s discretion, either by cheque credit (dependent on the method used to make the original payment). ALL Refunds will be subject to a deduction to cover costs as follows:
- up to $30.00 a deduction of $2
- over $30 a deduction of 3% of the total paid.
GSQ Services (Non-deliverables)
No refunds will be made for membership subscriptions paid during the year.
In the event of a duplicate payment for a membership or a renewal, a charge of $2.00 per order will be deducted from the refund. Refunds will be made by cheque or electronic means.
If the Society has been asked to supply a service for a fee, such as research, then once the request and the fee for the service have been received by the Society, it will start to process the request and no "cooling-off" period shall apply, with the consequence that no refund of fee shall be made even if the customer wishes to stop the research.
Requests for the refund of fees for Society events, for example, education courses, will be considered on their merit. Where a cancellation of attendance is received up to 4 days before the start date of the event, a full refund will be made. Later cancellations will not receive a refund.
The Genealogical Society of Queensland is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are within 21 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.